Responsible Gaming – GXGX Link Safe Play Philippines

Q: Can I reverse a self-exclusion on GXGX Link early?

No. Once a self-exclusion is activated on your gxgx link account, it cannot be reversed or shortened before the chosen exclusion period ends. This is intentional — the restriction only works as a genuine protective tool if it can't be undone in a moment of impulse. After the exclusion period ends, you'll need to go through a re-activation process before accessing the platform again.

Q: Will gxgx link send me promotions after I self-exclude?

No. Once your self-exclusion is processed, gxgx link will immediately remove you from all marketing lists. You will not receive bonus emails, promotional SMS messages, or any platform-related communications for the duration of your exclusion. If you receive any promotional material after self-excluding, please contact our support team right away so we can investigate.

Q: What happens to my balance if I self-exclude?

Any real money balance remaining in your gxgx link account at the time of self-exclusion will be returned to you via your registered payment method (GCash, Maya, or bank transfer), subject to standard KYC verification. Bonus balances that have not yet met wagering requirements will be forfeited. Withdrawals are processed within 5 business days of the self-exclusion confirmation.

Q: Can gxgx link apply limits to my account without my request?

Yes. Our responsible gaming team monitors player activity and may apply protective limits or reach out to players showing signs of problem gambling behaviour — even without a formal player request. This is part of our commitment to player welfare under PAGCOR's responsible gaming framework. If limits are applied to your account by our team, you'll be notified by SMS and through your account dashboard.

Q: How do I increase a deposit limit I've already set?

You can request a deposit limit increase through your account dashboard's Responsible Gaming settings. However, to protect players from impulsive decisions, any increase to a deposit limit will not take effect immediately — it will only apply after a mandatory 7-day cooling-off period. The increase request can be cancelled at any time during that 7-day window.

Our Commitment

We Take Responsible Gaming Seriously at GXGX Link

For most Filipinos who play on gxgx link, gaming is a fun way to unwind after a long day — a chance to enjoy Tongits with a quick session, get lucky on a Color Game round, or place a bet on a live Volleyball match. That's exactly what it should be. But we also know that for some players, the excitement of gaming can start to feel harder to control. When that happens, gxgx link is here to help — not to judge, not to lecture, but to provide practical tools and genuine support so you can make informed decisions about your gaming.

6

RG Tools Available

<2min

Support Response Time

24/7

Welfare Team Access

24hr

Self-Exclusion Processing

Player Protection Tools

Six Responsible Gaming Tools at GXGX Link

These tools are built into every gxgx link account. You don't need to call support to access them — just open your account dashboard and they're right there.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your gxgx link account. Once the limit is reached, no further deposits are accepted until the period resets — even if you change your mind mid-session. Increasing a deposit limit requires a 7-day cooling-off period before taking effect.

Loss Limits

Define the maximum amount you're comfortable losing over a set period on the gxgx link platform. When your net losses hit your chosen limit, the platform will automatically prevent you from placing further wagers until the period ends. This is one of the most practical tools we offer for keeping gaming affordable.

Session Time Limits

Set a maximum amount of time you want to spend on gxgx link in a single session or per day. When your limit is approaching, you'll receive an on-screen reminder. When the limit is reached, the session ends automatically — giving you back control over how long you play without relying on willpower alone.

Cooling-Off Period

Need a short break from gxgx link without committing to a full exclusion? A cooling-off period lets you temporarily pause your account for anywhere from 24 hours to 6 weeks. Your account is inaccessible during the cooling-off period, and you cannot shorten or cancel it once it has started.

Self-Exclusion

If you feel you need a longer break from gaming, the gxgx link self-exclusion programme lets you close your account for periods ranging from 6 months to a permanent lifetime exclusion. Once submitted, self-exclusion is processed within 24 hours and cannot be reversed during the exclusion period. No promotional materials will be sent to excluded players.

Reality Check Reminders

Gxgx link can send you regular reminders during gameplay showing how long you've been playing and how much you've wagered in the current session. These reality check notifications pop up at intervals you choose — 15 minutes, 30 minutes, or hourly — to keep you aware of where you are during a session.

Step-by-Step Guide

How to Access Responsible Gaming Tools on GXGX Link

You don't need to email support or wait for a callback. All responsible gaming tools on gxgx link are self-service and accessible 24/7 from your account. Here's how to find them:

1

Log In to Your GXGX Link Account

Visit the gxgx link platform and log in using your registered mobile number and password. If you've forgotten your password, use the reset option on the login page.

2

Go to Account Settings

Tap your profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.

3

Open the Responsible Gaming Section

In your Account Settings menu, look for the "Responsible Gaming" tab. All six tools — deposit limits, loss limits, session limits, cooling-off, self-exclusion, and reality checks — are listed there.

4

Activate the Tool You Need

Select the tool, enter your preferred settings (limit amount, duration, etc.), and confirm. Changes that restrict your gaming (like setting a lower limit or enabling cooling-off) take effect immediately. Changes that loosen restrictions require a waiting period.

5

Contact Support If You Need Help

If you're having trouble accessing the tools or want to discuss your situation with a real person, our welfare support team is available 24/7 via live chat on the gxgx link platform.

GXGX Link's Responsible Gaming Pledge

We commit to keeping all responsible gaming tools free, accessible, and easy to use for every Filipino player on the gxgx link platform — always. Player wellbeing is not a feature we turn on when regulators check — it's part of how we build everything.

Know the Signs

How to Tell If Gaming Has Become a Problem

Problem gambling can develop gradually — it's not always obvious from the start. Most people who develop a gambling problem didn't set out to do so. It usually starts as casual entertainment, then slowly the urge to keep playing or to chase losses begins to take over. Recognising the signs early is the best way to address it before it affects your finances, relationships, or mental health.

At gxgx link, we want every Filipino player to be honest with themselves about their gaming habits. Here are the most common signs that gambling may be becoming a problem:

Healthy Gaming	Warning Signs
Playing within a pre-set budget	Spending more than you planned — often
Playing for fun and entertainment	Gambling to escape stress or anxiety
Stopping when you planned to stop	Unable to stop even when you want to
Gaming doesn't affect work or relationships	Missing work or lying to family about gaming
Accepting losses without chasing them	Chasing losses by betting more to recover
Gaming is one of many leisure activities	Gaming has replaced other interests entirely
Comfortable talking about how much you play	Hiding gaming activity or amounts from others

You don't have to be sure before reaching out. If you're reading this and a few of these warning signs feel familiar — even just one or two — it's worth taking our quick self-assessment below. It's completely private and takes less than two minutes.

Available Limits

Your Limit Options at GXGX Link

All limits below are adjustable anytime in your account dashboard. Restrictive changes take effect immediately. Increases take 7 days.

Daily Deposit LimitSet a maximum total deposit per calendar day on gxgx link

Weekly Deposit LimitCaps your total deposits across any 7-day rolling period

Monthly Deposit LimitYour total deposits cannot exceed this amount in a calendar month

Daily Loss LimitGaming stops for the day when your net loss hits this amount

Daily Session Time LimitTotal time allowed on gxgx link in a single day before auto-logout

Single Session LimitHow long you can stay logged in before a mandatory break is triggered

Time-Out / Cooling-OffPause your account for 24 hours up to 6 weeks — effective immediately

Self-ExclusionClose your account for 6 months, 1 year, 5 years, or permanently

Self-Assessment

Quick Check: Is Your Gaming Still Under Control?

Answer these 8 questions honestly. This is just for you — gxgx link doesn't record your answers. Tick the box if the statement has applied to you in the past 30 days.

1

Have you spent more time or money on gaming than you originally planned?

2

Have you tried to cut back on gaming but found it difficult?

3

Have you chased losses — kept playing to try to win back money you've lost?

4

Have you hidden your gaming from family or friends, or lied about how much you play?

5

Have you felt anxious, irritable, or restless when not gaming?

6

Has gaming affected your work, school, or family responsibilities?

7

Have you borrowed money or sold something to fund gaming?

8

Do you use gaming as your main way to deal with stress or difficult emotions?

Minor Protection

Protecting Young People at GXGX Link

GXGX Link has a strict 18+ policy. Our platform is intended solely for adult Filipino players who are at least 18 years old. We take the following steps to prevent underage access:

Age verification is required during registration and may be re-requested at any point
Valid Philippine government-issued ID must be submitted before any withdrawal is processed
Accounts found to belong to minors are immediately closed and funds are held per PAGCOR rules
Our marketing and platform design avoids themes or imagery that might appeal to minors

Parents and Guardians: If you share a device at home, we strongly recommend using parental control software to prevent young people from accessing gambling sites. If you believe your child has registered on gxgx link, contact us immediately at support@gxgxlink.com so we can investigate and take action.

Common Questions

Responsible Gaming FAQs

No. Once a self-exclusion is activated on your gxgx link account, it cannot be reversed or shortened before the chosen exclusion period ends. This is intentional — the restriction only works as a genuine protective tool if it can't be undone in a moment of impulse. After the exclusion period ends, you'll need to go through a re-activation process before accessing the platform again.

No. Once your self-exclusion is processed, gxgx link will immediately remove you from all marketing lists. You will not receive bonus emails, promotional SMS messages, or any platform-related communications for the duration of your exclusion. If you receive any promotional material after self-excluding, please contact our support team right away so we can investigate.

Any real money balance remaining in your gxgx link account at the time of self-exclusion will be returned to you via your registered payment method (GCash, Maya, or bank transfer), subject to standard KYC verification. Bonus balances that have not yet met wagering requirements will be forfeited. Withdrawals are processed within 5 business days of the self-exclusion confirmation.

Yes. Our responsible gaming team monitors player activity and may apply protective limits or reach out to players showing signs of problem gambling behaviour — even without a formal player request. This is part of our commitment to player welfare under PAGCOR's responsible gaming framework. If limits are applied to your account by our team, you'll be notified by SMS and through your account dashboard.

You can request a deposit limit increase through your account dashboard's Responsible Gaming settings. However, to protect players from impulsive decisions, any increase to a deposit limit will not take effect immediately — it will only apply after a mandatory 7-day cooling-off period. The increase request can be cancelled at any time during that 7-day window.

Play Smarter

Tips for Keeping Gaming Fun at GXGX Link

You don't have to have a problem to benefit from these habits. These are the simple practices that keep gaming enjoyable long-term for Filipino players on gxgx link.

Set a Budget Before You PlayDecide how much you're comfortable spending on gxgx link before you open the app — and stick to it, win or lose.

Take Regular BreaksEven when you're winning, step away every hour. A clear head helps you make better decisions about when to continue and when to stop.

Play for Fun, Not to EarnGxgx link is entertainment — the house always has an edge over time. Enjoy the experience, but never rely on it as income.

Never Chase Your LossesChasing losses is the fastest way to turn a manageable session into a serious problem. Accept a loss, close the app, and come back another day.

Don't Play When EmotionalAvoid logging on to gxgx link when you're stressed, angry, tired, or under the influence of alcohol. Emotions cloud decision-making at the table.

Balance Gaming With Other ActivitiesGaming on gxgx link is at its best when it's one of many things you enjoy — not the only one. Keep time for family, hobbies, and rest.

Responsible Gaming at GXGX Link